FAQs on Complaints

You can make a complaint by contacting us using the information below:

Send us a letter:
Pension Protection Fund
PO Box 254
WYMONDHAM
NR18 8DN

Give us a call:
0330 123 2222

Email us:
complaints@ppf.co.uk

If you make a complaint, a complaints advisor will deal with the complaint on your behalf. You can find more information in our 'How we deal with your complaints and concerns' booklet.

We'll aim to respond to your complaint within five working days. If we need longer or require more information, we will let you know within this timescale.

If you aren't satisfied with the response to your complaint, you can ask for your complaint to be escalated to a PPF director.

If you don’t agree with the amount of compensation you are entitled to, then please get in touch with us.

Send us a letter:
Pension Protection Fund
PO Box 254
WYMONDHAM
NR18 8DN

Give us a call:
0330 123 2222

Email us:
complaints@ppf.co.uk

If this doesn’t resolve your concerns, the next step is to ask us to formally review our decision.

The PPF makes formal decisions about whether someone can receive compensation payments, the amount they’re entitled to receive and other matters.

You can request a review if you disagree with a formal decision.

Before you do this, we recommend that you read our 'How we deal with your complaints and concerns' booklet.

If you do decide to proceed after reading the booklet, you can send your request in a letter to our Reviews Team at the following address:

PPF Reviews Team
Pension Protection Fund
PO Box 254
WYMONDHAM
NR18 8DN

We acknowledge that you may have concerns about your overpayment and having to pay this money back could cause you financial difficulties. If you think this is the case, you must get in touch with us within 28 days of us notifying you of the overpayment to talk about the options available to you.

For more information, please visit our Complaints page.