We understand that some of our members may need extra help from time to time. Whether you're dealing with a health issue, difficulties with sight or speech - or something else - we know that your ability and energy to deal with us may be affected.
We’re happy to help you in any way we can. Below are some examples of ways we can help, but if you need anything that’s not listed, just let us know:
- If you have hearing or speech difficulties, you can use Relay UK to communicate with us by phone.
- If you're a British Sign Language (BSL) user, we've partnered with the SignLive service. You can access our SignLive webpage for more information on how to use this service to get in touch with us.
- We can send documents in large print or Braille.
- We’re trained Dementia Friends so we can give extra help to people living with dementia.
- All our member-facing staff are trained to put people at ease and take extra time if needed.
On this page you'll find contact details for organisations who can help with a variety of issues. If you need help with your Pension Protection Fund account please don't hesitate to contact us. You may also find the information you need in our FAQs, Video Zone and booklets.
Notify us of your needs
If you'd like to let us know how our member services team can best support you, you can message us through our secure messaging service. We can add this to your record so you don’t have to tell us about your needs again. We’ll only use this information to improve our service and your experience.
Alternatively, you can call us on 0330 123 2222 or write to us at PO Box 254, Wymondham, NR18 8DN to advise us of your needs.
Financial Assistance Scheme (FAS)
FAS Member Services
Financial Assistance Scheme
PO Box 287
Wymondham (pronounced Wind-am)
NR18 8EZ
Telephone: 0330 678 0000
International Callers: 0044 208 406 2121
Email: [email protected]
To keep data safe, we’re asking you not to email us with any forms that contain personal data or with any changes you want to make to your personal information.
Member website: www.fasmembers.org.uk
Corporate Website: www.ppf.co.uk
Operational timings: Monday to Friday, 9am to 5:30pm
Pension Protection Fund
PPF Member Services
Pension Protection Fund
PO Box 254
Wymondham (pronounced Wind-am)
NR18 8DN
Download Booklet
Telephone: 0330 123 2222
International Callers: +44 (0)208 633 4902
Email: [email protected]
To keep data safe, we’re asking you not to email us with any forms that contain personal data or with any changes you want to make to your personal information.
Member website: www.ppfmembers.org.uk
Corporate Website: www.ppf.co.uk
Operational timings: Monday to Friday, 9am to 5:30pm
The Pension Advisory Service (TPAS)
Offers free information and advice about State Pensions or company,
personal, stakeholder or occupational pensions.
The Pension Service
Government service offering help and advice for queries relating to State
Pensions.
Telephone: 0800 731 7898
Textphone: 0800 731 7339
Operational timings: Monday to Friday, 8am to 6pm
Pension Tracing Service
Find contact details for lost or unclaimed pensions, where members do not
have compensation with us and don’t know who their scheme administrators
are.
Telephone: Telephone: 0800 731 0193
Outside UK: +44 191 215 4491
Text phone: 0800 731 0176
Operational timings: Monday to Friday, 8am to 6pm
Citizens Advice
Offers free, confidential and impartial advice on money, benefit, housing
or employment problems.
Telephone (England): 03444 111 444
Telephone (Wales): 03444 77 20 20
Text phone: 03444 111 445
Website: www.citizensadvice.org.uk
Operational timings: Monday to Friday, 8am to 6pm
Target
Target Professional Services (UK) Ltd,
First Floor Offices,
4 Ellis Square, Manor Road,
Selsey, West Sussex,
PO20 0AY
Freephone: 0800 988 1255
Outside Uk: +44 1243 601333
Email: [email protected]
Operational timings: Monday to Friday, 9am to 5pm
HM Revenue & Customs
Pay As You Earn & Self Assessment
HM Revenue and Customs
BX9 1AS
Telephone: 0300 200 3300
Outside UK: +44 135 535 9022
Text phone: 0300 200 3319
Operational timings: Monday to Friday 8am to 8pm, Saturday 8am to 4pm
HMRC PAYE Ref: 948/KZ68905
Samaritans
Samaritans is a registered charity aimed at providing emotional support
to anyone in emotional distress, struggling to cope, or at risk of
suicide throughout the UK and Ireland, often through their telephone
helpline.
Age UK
Age UK can provide information on the different types of Power of
Attorney, how to set up and the costs.
Website: www.ageuk.org.uk
Telephone: 0800 678 1602
Outside of the UK: +44 203 033 0623