FAQs on Complaints

You can make a complaint by contacting us using the information below:

Send us a letter:
Pension Protection Fund
PO Box 254
WYMONDHAM
NR18 8DN

Give us a call:
0330 123 2222

Send us a secure message (*you need to be registered and logged in to this website in order to use this function. You'll be notified when you’ve a reply from us and this is the safest way to raise a general enquiry or complaint.)

Or email us:
[email protected]

If you make a complaint, a Resolutions Case Handler will investigate and respond to your complaint. You can find more information in our ''Resolving complaints in the right way' booklet.

We'll aim to respond to your complaint within ten working days, but we will send you an acknowledgement within five. If we need longer than ten days or require more information, we will let you know within this timescale.

If you aren't satisfied with the response to your complaint, you can ask for your complaint to be escalated to stage two, where it will be looked at by a Senior Resolutions Panelist.

We make formal decisions about whether someone can receive compensation payments, the amount they’re entitled to receive and other matters. If you don’t agree with the amount of compensation you are entitled to or a decision we’ve made about your entitlement, then please get in touch with us and we can conduct a statutory review.

Send us a letter:
Pension Protection Fund
PO Box 254
WYMONDHAM
NR18 8DN

Give us a call:
0330 123 2222

Send us a secure message (*you need to be registered and logged in to this website in order to use this function. You'll be notified when you’ve a reply from us and this is the safest way to contact us.)

Or email us:
[email protected]

For more information please read our ''Resolving complaints in the right way' leaflet.

We acknowledge that you may have concerns about your overpayment and having to pay this money back could cause you financial difficulties. If you think this is the case, you must get in touch with us within 28 days of us notifying you of the overpayment to talk about the options available to you.